The Rugs Spa was drowning in missed calls and lost bookings. Their team was swamped—juggling walk-ins, cleaning jobs, and a phone that never stopped ringing. Every missed call meant a lost customer, and voicemails? Forget it. Most never got returned.
The ugly truth:
- 42% of calls went unanswered during business hours.
- 1 in 3 customers who left a voicemail never booked.
- Staff was constantly interrupted, leading to mistakes and stress.
The Rugs Spa needed a solution that could capture every lead, book more appointments, and let their team focus on delivering spotless results—not chasing the phone.
Future Funnels AI Voice Agents to the rescue.
We set up a custom AI agent that answered every call instantly, qualified customers, and booked appointments right into The Rugs Spa’s calendar—even after hours.
Here’s what we did:
- Integrated AI with their existing phone system and booking software.
- Trained the AI to answer FAQs, quote prices, and upsell premium services.
- Enabled SMS confirmations and reminders for every booking.
- Built escalation for complex or VIP requests.
The impact was immediate—and massive:
- 98% of calls answered, 24/7.
- Appointment bookings doubled in the first 60 days.
- Voicemail volume dropped by 90%.
- Staff interruptions cut in half—more focus, fewer mistakes.
- Customer reviews raved about the “super helpful rep”—not realizing it was AI!
We used to lose business every week from missed calls. Now, our phone is our #1 sales channel. The AI even upsells our rug protection service! It’s like having a superstar receptionist who never sleeps.
Samir F., Owner, The Rugs Spa
- +100% increase in booked appointments
- -90% reduction in missed calls and voicemails
- Higher average ticket value from AI-driven upsells
- Happier staff, happier customers, more 5-star reviews
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Don’t let another lead slip through the cracks. Let Future Funnels AI turn your phone into a 24/7 booking machine.
